Policy and Terms Coverage, Definitions, and Applicable Parties
This document of terms, conditions and policies cover directions for use and handling of information by Leonards Jewellers, Argyle Diamond Investments and the user (you). By utilising services from us and using the website(s), you, therefore, agree to our terms and conditions of use. Leonards Jewellers or Argyle Diamond Investments will also be referred to as Leonards, Argyle Diamond Investments, we, us, or our in this document.
What information do we collect?
We collect information from you when you fill out a form or subscribe to our newsletter.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To personalise your experience
To improve customer service
To administer a contest, promotion, survey or other site feature
To send periodic emails
The email address you provide for order processing may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.
Yes (Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognise your browser and capture and remember certain information
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone.
Online Advertising and Website Activity Tracking
By visiting our website, third parties including AdRoll, Facebook and Google may place cookies on your web browser for targeted advertising purposes. The information collected may include IP address, geo-location, page visits and page actions. These cookies collect information on website activity and it is used to target advertising on other sites based on your activity. To learn more about targeted advertising, visit networkadvertising.org/choices
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Warranty & Product Care
How can Leonards Jewellers offer lifetime complimentary cleaning and this includes a product inspection as a well-advised pre-emptive measure against the possibility of a stone loss or undetected damage that occurs when prongs are bent, pulled, caught, or broken during normal wear. Leonards Jewellers recommend an inspection every six (6) months.
Leonards Jewellers recommend that you make arrangements with your insurer carrier – or contact an independent insurer such as Q REPORT for more information. We suggest you compare rates and coverage before choosing a provider. Ask very specific questions regarding a full range of potential scenarios (e.g. “What happens if all my valuable jewellery gets lost or stolen?” or “What happens if my wedding ring or diamond goes missing?”). Knowing your valuable and treasured jewellery is safely insured this will give you peace of mind – and satisfaction in knowing you’re protected.
Leonards Jewellers offer a FREE Lifetime Warranty (25 years) on all our diamond jewellery to protect against manufacturer defects in craftsmanship.
Lifetime warranty includes:
- Unlimited Cleaning (Ultrasonic and electro currant)
- Bacterial Sterilisation
- Annual Insurance Valuations
- Safety Maintenance ( Claw and bezel tightening)
The warranty does not include normal wear and tear, damage incurred due to trauma, negligence, lack of regular maintenance, theft, loss or loss of any part. All warranty is null and void if the jewellery has been worked on in any way, including ultrasonic vibration cleaners by any Jeweller other than Leonards Jewellers.
Any jewellery piece that has been manufactured as a special order specifically for a client is considered final sale and cannot be returned for an exchange or refund.
If a jewellery piece has been purchased directly from in-stock and resized it is considered final sale and cannot be returned for an exchange or refund.
110 Darby Street, Newcastle, NSW 2300
(02) 4927 0000